Due to a high volume of requests for our services - and to ensure our estheticians' availability - we require first-time clients and clients with finished facial packages to provide a $50 deposit via credit card (excluding American Express).
Please book your appointment in advance to ensure you secure a spot and to avoid any schedule conflicts. Walk-in clients are welcome, however we may have to schedule you for another day if we are fully booked.
Life can be unpredictable. We understand things can happen. However, sudden cancellations or no-shows can disrupt our estheticians' schedules.
When you book an appointment with us, that time is reserved specifically for you. We value every client that walks into our spa. In return, we ask for clients to respect our staff's time and policies. A no-show or same-day cancellation leaves an empty spot that could have been filled by our guests who may be on the waiting list.
Cancellations with less than 24 hours of notice are subject to a penalty. Same-day cancellations, reschedules and no-shows will result in 1 facial deduction in the client's treatment package. For clients who are new or do not have any facials left, we reserve the right to charge and keep the $50 deposit.
Our spa has fixed appointment time slots. All of our facial treatments (with the exception of our 24K Gold treatment) are 75mins long. Therefore, if you are late to your appointment, we are unable to accommodate for you and extend your treatment time. We ask clients to follow and respect the time of the appointment so that our staff may prepare for their next client.
We ask that clients inform our staff of any special or medical needs so that we may accommodate accordingly.
All spa packages (facials, special programs, body massage, etc.) have a 2-year expiry, starting from the day of purchase. Special promotions may differ and be exempt from this policy.